Get In Touch

Hi, get in touch

It  will be great to hear from you. let us know how we can help

    0769622255

    labels@labellads.co.za

    Wolseley, western cape

     

    Frequently Asked Question!

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    Apply your name labels on a clean, dry surface. The labels may not be effective on greasy, high textured surfaces or plastic that contain high amount of silicon also known as non-stick surfaces.

    Peel your name labels gently off the release linear / backing it come in and apply without folding. The less your fingers come into contact with the adhesive the better the bond. Natural oils on your skin diminish bonding.

    The adhesion used on our labels is pressure activated, apply sufficient pressure for labels to adhere properly, avoiding trapping air bubbles.

    Do not attempt to lift the name label to check after it is applied, this may break the adhesive bond which will cause the name labels to lift over time.

    Allow minimum of 24 to 48 hours for the adhesive to bond before washing.

    Dishwasher items should be placed on top of the shelf

    The labels are not suitable for items that endure high temperatures like Pots and Pans or items used in ovens.

    Versatile name labels are durable, multi-purpose labels that can be applied to a wide range of items, from school supplies to household containers lunch boxes, bottles, books and electronics.

    Label lads’ Versatile labels are waterproof and scratch proof meaning they can be applied to items that need to be washed as well as everyday items that get to be handled like books and stationery without worrying that the name will scratch off.

    Versatile name labels are highly popular for their ease of use, organization benefits, and ability to prevent lost property in shared spaces like schools, daycares, and care homes

    Durability: Quality labels are designed to withstand daily wear and tear including dishwasher and microwave use.

    Ease of Use: Label lads’ versatile options are stick-on labels that can be quickly applied to a clean, dry surface requiring no sewing or ironing.

    Waterproof: Label lads versatile name labels are waterproof and scratch proof to endure various environments and cleaning methods.

    Customizable: Available in various shapes, sizes, colors, and fonts, with options for an image.

    You can apply versatile name labels on any clean, dry flat surface such as school supplies, plastic containers, Lunch box, electronics, glass and so much more.  Versatile name labels are not suitable for fabric applications. You will need to use name labels that are designed for fabric for this, such as stick on clothing name labels or Iron on name labels.

    Simply peal the name label off the backing / release liner it comes in then stick it on the item you want to label, and you are done. Check our pro application tips for best results.

    Wrap-around pen/ pencil labels are self-adhesive, durable labels designed specifically for marking thin, cylindrical items like pens, pencils, straws and paintbrushes. They are made from a combination of a small printable area (white background) and a larger clear, self-laminating section that wraps around the cylindrical item over itself protecting the printed area from wear and tear.

    Wrap-around pen-pencil name labels are self-laminating. Designed with a clear portion of the label that covers and protects the printed area once applied, which makes it resistant to damage from handling, moisture, and “fidgety fingers” trying to peel it off.

    Durable materials: made from high-quality, eco-friendly vinyl and non-toxic, waterproof inks, ensuring they stay put.

    Application: The labels are easy to apply by simply peeling the label off the backing sheet it came on, applying the white printed area to the pen/ pencil first and then wrap it tightly with firm tension and pressure around the pen/ pencil ensuring that the clear section completely covers the printed area and adhere to itself. In other words, Peel, Apply and wrap around. Check our pro application tips for best results.

    Versatility: While Wrap-around pen-pencil name labels are primarily designed for pens and pencils, they can be used on other rounded items that are small enough to allow the name label to wrap around itself like felt-tipped pens, crayons, highlighters, straws, electronic cords such as charger wires spoons, paint brushes, and even golf clubs.

    Purpose and Benefits: The main purpose is to name label an Item and prevent it from getting lost, which is particularly useful for school supplies in classrooms and at home, now we know whose red crayon that belongs to.

    Iron-on name labels are custom-designed labels that permanently attach to clothing and other fabric items using the heat of a regular iron. They are a permanent and easy way to label items for identification, especially for school uniforms, daycare, and nursing homes, and are designed to withstand frequent washing and drying. The adhesive on the label melts into the fabric, creating a durable bond that lasts through washing without peeling off. They are made from a flexible material that stays soft after washing, so they don’t scratch or cause discomfort.

    Iron on name labels provide an alternative to sewing labels by hand.

    The iron on name label can be applied to a variety of clothing that can be ironed on. Made from soft material to reduce irritation to the skin. It is recommended to apply the iron on name label on the clothing care tag. Durable and washable.

    Fabric items: Suitable for School and daycare, labeling uniforms and clothing items and any ironable items.

    Not for all items: They are not suitable for items like shoes, water bottles, or notebooks, which require stick-on labels.

    Application: Place the label on the fabric and apply heat with a household iron over a protective sheet that comes with the labels.

    Recommended iron settings: set iron on cotton and No steam.  The steam from the iron will introduce moist to the label and work against the bonding process.

    Bonding: The heat melts the adhesive, which permanently bonds the label to the fabric.

    Durability: They are made to be permanent and durable, lasting through many washes and tumbles dryers.

    It is recommended to apply your labels on the care tag of the garment.

    Check our pro application tips for best results.

    Stick-on clothing name labels are adhesive labels that are applied directly to the garment’s care tag instead of being sewn or ironed on. They are a quick and easy alternative for personalizing clothing for school, daycare, camps, or nursing homes, and are designed to be waterproof, machine washable, and dryer safe.

    The stick-on name label material is a completely environmentally friendly and harmless product, which is not only harmless to the skin, but also can be used close to the body, even for children.

    Once applied please wait 24-48 hours before washing to allow the adhesive bond to develop.

    The stick-on name label can be washed by washing machine or hand wash, it can also be used on a dryer.

    Durability: The stick-on clothing name label has a strong adhesive that is tested to stay put through repeated washes and drying cycles.

    Versatility: While the stick-on clothing name label is ideal for clothing care tags, it can be applied to a variety of other items like shoes, bags, fabric stationary bags, hats, socks, under wares, Boxes, gift, cups, lunch boxes, water bottles and school supplies.

    Stick on clothing name labels are made with a high-tech adhesive that allows it to stick to most surfaces. Just peel and stick the name label and you are done.

    Simply peal the name label off the backing / release liner it comes in then stick it on the item you want to label and you are done. Check our pro application tips for best results.

    Application: Simply peel the label and stick it securely onto the clothing’s care tag. No Ironing, No Sawing. No fuss.

    Return and Refund Policy

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    Personalized Products

    All our name labels are custom-made to order using the exact details provided at checkout. Because these items are personalized, we cannot accept returns or offer refunds for products that are correctly printed according to the information submitted by the customer.

    Please ensure that all spelling, colors, sizes, and design selections are correct before completing your order.

    Incorrect or Defective Items

    If you receive an item that is damaged, defective, or printed incorrectly due to our error, we will gladly replace the product or issue a refund.

    To report an issue, please contact us within 7 days of receiving your order and include:

    • Your order number
    • A description of the issue
    • Clear photos showing the problem

     

    Once the issue has been reviewed and confirmed, we will arrange a  replacement or refund at no additional cost.

    Customer Errors

    Orders printed exactly as submitted cannot be refunded for:

    • Spelling mistakes
    • Incorrect names entered
    • Incorrect color or design selections chosen by the customer

    However, we may offer a discounted reprint as a goodwill gesture.

    Processing Time for Replacements

    Approved replacements will typically be processed within 5–10 business days depending on production schedules.

    If you have any questions about your order or this policy, please contact our support team and we will be happy to assist you.

    Refer to our online contact details   at   labellads.co.za

    Privacy Policy

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    Privacy Policy

    We value your privacy and are committed to protecting your personal information.

    Information we collect when you place an order or interact with our website, we may collect:

    • Name
    • Email address
    • Shipping address
    • Order details

    How We Use Your Information

    Your information is used to:

    • Process and deliver your order
    • Communicate about your purchase
    • Provide customer support
    • Improve our products and services

    Data Protection

    We take reasonable steps to protect your personal information and do not sell or share your personal data with third parties except where required to complete your order (such as shipping providers).

    Marketing

    If you subscribe to our newsletter, we may send occasional promotions or updates. You can unsubscribe at any time.

    Contact

    If you have any questions about our privacy practices, please contact us.     

    Shipping Policy

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    Shipping Policy

    Order Processing

    All customised name labels are made to order. Orders are typically processed within 2–5 business days before shipping.

    During busy periods, processing times may be slightly longer.

    Shipping Time

    Estimated delivery times depend on your location and shipping method selected at checkout.

    Typical delivery estimates:

    • Local shipping: 3–5 business days
    • Regional shipping: 5–10 business days

    Please note that delivery times are estimates and may vary due to courier delays or external factors.

    Shipping Confirmation

    Once your order has been shipped, you will receive a shipping confirmation email with tracking details were available.

    Incorrect Address

    Customers are responsible for providing a correct delivery address. We cannot be held responsible for orders delivered to an incorrect address provided at checkout.

    Terms and conditions

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    Terms & Conditions

    Overview

    By accessing or purchasing from our website, you agree to be bound by the following terms and conditions.

    Product Information

    All customized labels are produced based on the exact information provided during ordering. Customers are responsible for checking spelling, design selections, and other customization details before confirming the order.

    Pricing

    All prices displayed on the website are subject to change without notice.

    Order Acceptance

    We reserve the right to refuse or cancel any order if fraud or an unauthorized transaction is suspected.

    Intellectual Property

    All website content, including images, designs, and branding, is the property of our business and may not be copied or used without permission.

    Limitation of Liability

    We are not liable for delays caused by shipping providers, natural events, or circumstances outside our control.

    Changes to Terms

    We reserve the right to update these terms at any time. Changes will be effective once posted on this website.

    Coupon Policy

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    Coupon & Promotion Policy

    General Use

    Coupons and promotional codes may be offered from time to time and can be applied at checkout where applicable.

    Unless otherwise stated, coupons:

    • Are valid for a limited time only
    • May only be used once per customer
    • Cannot be combined with other promotions or discounts
    • Must be applied at checkout and cannot be added after an order has been placed

    Eligibility

    Coupons are valid only on eligible products and may exclude certain items, bundles, or special offers.

    Coupons cannot be applied to:

    • Previous orders
    • Shipping fees (unless stated otherwise)
    • Gift cards or store credit

    One Coupon Per Order

    Only one coupon code may be used per order unless otherwise specified.

    Non-Transferable

    Coupons have no cash value and cannot be transferred, exchanged, or redeemed for cash.

    Expiration

    All coupons have an expiration date. Expired coupons cannot be reactivated or extended.

    Misuse

    We reserve the right to cancel orders or refuse coupons if misuse, fraud, or unauthorised distribution of coupon codes is suspected.

    Changes

    We reserve the right to modify or cancel promotions, and coupon offers at any time without prior notice.

    Contact Policy

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    Contact Us

    If you have any questions about your order or our policies, please contact us.

    Customer Support Email:
    labels@labellads.co.za

    Business Hours:
    Monday – Friday  08:00 – 16:30

    We aim to respond to all enquiries within 24–48 business hours.

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